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Zocdoc Healthcare Search Partners with Epic EHR

By Casey Houser
May 13, 2016

Zocdoc develops its own online medical care scheduling service to allow patients access to information about local healthcare providers. In order to assist its own brand transformation, which includes a rebranding and focus on hospitals, it recently partnered with Epic to gain access to electronic health records.

Epic offers its electronic health record (EHR) software to some of the biggest names in U.S. healthcare. It has made the pages of TMC for several years – most recently in a partnership with Franciscan Alliance and the Indiana Health Information Exchange – and will now provide its application programming interface (API) to Zocdoc to give patients a deeper look at facilities such as Hartford HealthCare and the NYU Langone Medical Center.

Nadar Mherabi, the chief information officer at NYU Langone, commented that his hospital has had a positive experience working with Zocdoc in the past. He expects that the Epic API will only further benefit his own practice and customer access to health services.

“Zocdoc’s innovative work has helped to optimize our appointment inventory and enhance our patients’ access to care,” Mherab said. “We are excited about their new integration, which will empower a more seamless experience.”

The pair of programs will begin to assist patients with Zocdoc’s search functions. Zocdoc gives patients a look at physician availability, so they can determine when to schedule an initial or follow-up appointment. They can schedule a date and time from within the NYU Longone website, for instance, and potentially then gain access to their own health records. When the search function is able to connect to medical records, patients can get a full view into their medical histories, which has the potential to inform how they will make future scheduling decisions.

Additionally, the combination of these two applications is expected to have the benefit of increasing rebooking rates and initial patient consultations. Return visitors, in Zocdoc’s research, have shown a propensity toward choosing the familiar practices when rebooking in specialty areas. Likewise, a large Internet search presence that shows favorable reviews for individual physicians means that hospitals can improve initial inquiries and reimbursement rates.

APIs can make a positive impact on a number of industries – healthcare being but one. The benefits they bring to businesses and customers will be on display this summer at the TMC All About the API conference in Las Vegas.

Edited by Stefania Viscusi

Contributing Writer

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