‹/› Whitepaper Library

DevsWorld offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Automating Firewall Virtualization is Easy

Corsa Security | 10/26/2020 1:39:47 PM

Current firewall architectures are complicated, do not scale and lock you in. That’s why many people are looking at virtualization to solve the issue just like it did for data centers and the cloud. However, the thought of virtualization sends shivers down the spine of many a network architect; too many forced virtualization projects gone wrong that lead to costly backtracking and sub-optimal results. But we have learned from these failed projects and the success of the public clouds. The way to make virtualization consumable is to deliver it as a service built on a turnkey platform.

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DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS

Dell Expert Network | 10/21/2020 4:23:02 PM

Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.

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Enhance Your Business Continuity Plan And Protect Your IT Facilities With Proactive Environment Monitoring From Room Alert

AVTECH | 10/20/2020 1:24:41 PM

Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why environment monitoring should be a key factor in your Business Continuity Plan, and how it can alert you to potential concerns such as high heat, water leaks, power loss and more before they cause downtime and data loss.

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Moving to the Cloud

Sangoma | 10/20/2020 11:13:14 AM

Businesses are increasingly compelled to look for effective ways to reduce telecommunication expenses due to the growing trend of workforce mobility and budgetary constraints. To reduce equipment implementation, maintenance costs, and expenditure on IT staff training, businesses are rapidly switching to cloud-based UCaaS platforms.

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The Changing Customer Journey

Edify | 10/14/2020 10:25:13 AM

The customer is as kingly as he’s ever been, armed with 24/7 access and the power to elevate or nearly erase a brand’s reputation with a few screen taps.

Brands must now push the boundaries of business communications to undreamed-of heights to create true customer delight. But first, brands must understand the customer journey. The new complex, connected customer journey demands that brands see the big picture and the trends while simultaneously zooming in to treat each customer as a unique individual.

Who are your customers? How do they choose to interact with you? And do those interactions go well, or not so much? The whole objective of customer service is truly to put ourselves in the customer's shoes and walk awhile. We’ve pulled together 8 ways to help you meet customers where they are, at every step of the journey. Find out how.

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Accelerating File Transfers

FileCatalyst | 9/21/2020 12:15:57 PM

The purpose of this white paper is to address key issues organizations encounter when using
legacy TCP-based file transfer tools. It will also outline several common file sharing methods,
and the issues inherent with each. FileCatalyst solutions are also outlined with details on how
they overcome issues surrounding slow file transfers.

This white paper concludes with unique scenarios that highlight the advantages of switching to
an accelerated file delivery system. It showcases FileCatalyst solutions and provides examples
of how companies will receive reliability, security, automation, and tracking when leveraging
FileCatalyst solutions.

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Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service

Inference Solutions | 8/27/2020 12:38:58 PM

Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the current generation of solutions as an important step in their digital transformation. The goal today is to provide a personalized and intelligent self-service experience cost effectively. It’s also important to deliver a consistent and high level of customer service regardless of the channel in which customers elect to interact. The most sophisticated self-service is provided by a relatively new IT sector called intelligent virtual agents (IVAs). IVAs use a natural language conversational approach, enhanced by machine learning and intelligent augmentation (IA), to deliver a personalized customer experience in any channel (voice, web, chat, instant messaging (IM)/short message service (SMS), email, etc.). The question is not whether you are ready to migrate from your existing self-service solutions to IVA-supported voice and digital self-service, but how quickly you can effectively adopt the new generation of AI-enabled self-service technology. Read this white paper to see where your organization currently stands in its self-service maturity evolution and the steps needed to make the transition to IVA successful.

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Why You Need to Embrace Conversational AI for Customer Care

Inference Solutions | 8/27/2020 12:36:44 PM

Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.1 Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

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Buyers Guide to Intelligent Virtual Agents and Chatbots

Inference Solutions | 8/27/2020 12:33:28 PM

Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer experience. Unfortunately, these advancements have also led to some confusion in the market. The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.

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4 SIMPLE STEPS FOR DEPLOYING IoT: MANAGING THE ECOSYSTEM

Aeris | 8/17/2020 3:39:09 PM

This whitepaper looks at the basic needs for an IoT deployment, specifically focusing on the necessary technology, required coverage, a comprehensive level of support, and connectivity management. Download now to dive in!

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LTE-M Pain Points Infographic

Aeris | 8/17/2020 3:37:40 PM

As a leading, global provider of cellular IoT connectivity, Aeris has connected millions of devices around the world. We've designed our LTE-M offering to help you overcome common connectivity challenges and set the bar for quality service in your industry. Download this infographic to get started.

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AERIS FUSION IoT NETWORK: BEST-IN-CLASS CONNECTIVITY

Aeris | 8/17/2020 3:35:35 PM

The Aeris Fusion IoT Network is an intelligent solution for connecting IoT devices across 2G, 3G, LTE, LTE-M, and NB-IoT, and is the first-ever intelligent, 5G-ready solution designed to enable innovation specifically for LTE-M deployments. Download this overview to learn more about Aeris’ best-in-class global connectivity offering.

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How to Choose Your IoT Connectivity Technology

Aeris | 8/17/2020 3:30:55 PM

In this infographic, read about the key considerations for de-risking global expansion - selecting connectivity technology for the expansion regions; choosing distribution partners and technologies for scalable operations; and managing regional security and regulations. Download now to figure out which connectivity technology is right for your IoT needs.

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REMOTE AGENT PLAYBOOK

RingCentral 2020 | 6/2/2020 12:31:40 PM

This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organizations navigate potential emergency situations that forge agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while they are working from home.

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5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

RingCentral 2020 | 6/2/2020 12:29:05 PM

Learn why some call centers can feel downright destructive, and how your business can replace that toxicity with positivity — and success.


No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect. When employees clock in, they’re hoping to be a part of that dream team — plus a positive working environment that helps them serve customers to their best ability.

The reality is that not every call center is set up for success — and some struggle to escape a toxic call center environment. If your call center is one of the good ones, high five! If you believe yours is just okay and could be better, we’ll help you get there. This eBook explores toxic call center environments: what they look like, why they happen, and how to change them for the better.

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