‹/› Whitepaper Library

DevsWorld offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

If you are interested in contributing your White Paper into the DevsWorld White Paper Library, please contact us.

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Next-Gen Cloud Contact Centers for Dummies

RingCentral | 2/23/2022 11:49:37 AM

Next-Gen Cloud Contact Centers For Dummies, RingCentral Special Edition, consists of six chapters that explore the following:
• The evolution of the contact center, different use cases, and
• The benefits of a next-gen cloud contact center
• The changing world of work, communication, and collaboration
• Next-gen cloud contact center technologies
• The value of analytics for your contact center
• How to get started with a next-gen cloud contact center
• Key takeaways of your next-gen cloud contact center

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THE FUTURE OF CUSTOMER EXPERIENCE

RingCentral | 2/23/2022 11:48:27 AM

A guide to building your business around the customer. The rules for customer engagement have changed. It’s no longer enough for companies to monitor their phone lines and email inboxes between nine and five. We live in an always-on society and organizations must adapt to stay relevant. But availability is just the start. Customers have moved past standard channels like phone and email. Now, they expect engagement on their channel of choice, be it SMS, social, phone, or something else entirely. Ultimately, customers want their interactions with you to be as easy as talking with a friend.

Amidst such fundamental behavioral change, the stakes are high. As analysts at PwC wrote, “You won’t have many chances to get it right. One in three consumers say they will walk away from a brand they love after just one bad experience.”

That’s why we created a modern customer engagement platform designed for effortless customer experiences. Leveraging next generation inbound, outbound, and digital
engagement technologies, RingCentral is leading a new era of customer service. Our full range of contact center features help businesses connect callers more intelligently with the right agent. So you can build a customer-centric service strategy while maintaining the flexibility to make changes on the fly.

Learn how to build the contact center of tomorrow.

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How to get maximum productivity from your remote teams

RingCentral | 2/23/2022 11:46:57 AM

Five organizations that streamlined collaboration with a unified message, video, and phone solution

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-from home (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown.

RingCentral is the industry’s leading unified communications provider, offering a remote-work collaboration solution that combines message, video, and phone features in a single app. Find out more…

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Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021 2:50:38 PM

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

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Egnyte Solution Overview

Egnyte | 11/12/2021 2:48:31 PM

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this Solution Overview you will learn:
• What is the Egnyte Solution?
• Why Egnyte - what makes us different?
• How it works

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Protect and Grow your Business with Egnyte

Egnyte | 11/12/2021 2:46:22 PM

Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:

• Dedicated MSP Team – for Technical, sales and marketing support
• Co-branded marketing material and programs
• Free Training and access to SMEs in various topics
• Good margins and much more

Find out more about the Benefits of Egnyte for your clients and how to become a partner!

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IoT at the Edge: HOW AI WILL TRANSFORM IOT ARCHITECTURE

Kajeet | 4/26/2021 11:52:48 AM

Making sense of the vast amounts of information gathered by IoT devices can be a serious challenge, but thanks to advancements in AI and machine learning, we can now use AI to lower costs and improve productivity through data- driven decision-making and smart automation. Download this whitepaper to learn how AI-enabled systems are transforming IoT devices and applications at the edge, and what are some of the emerging use cases we can expect to see in the near future.

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Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 4/23/2021 12:44:27 PM

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and flexibility of the cloud to the industrial edge, allowing industrial companies to circumnavigate the "heavy lifting" associated with building and scaling IIoT applications.

Download the report to learn:

• How companies are responding to IIoT challenges
• Ground realties of IIoT implementations
• How companies can leverage the edge-to-cloud computing model to navigate their IIoT journey

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SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 4/13/2021 9:21:10 AM

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportunities for MSPs and MSSPs. It is fast and easy to deploy without additional investment and seamlessly meets the MSP and MSSP marketplace’s needs.

Learn how they can help their clients get additional layer of cybersecurity, manage web access of their internet users, and allow them see the usage stats - without significant expenses. One of the most cost-effective solution among the same-level services.

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The Future of IVR Customer Service Assurance

Empirix | 4/7/2021 8:28:50 AM

Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is critical as it baselines operational efficiency and identifies new opportunities to improve customer experience, cut costs and advance service offerings.

Download this paper and explore how to :
• Automate customer use cases
• Accelerate release cycles and deploy cutting-edge technologies with confidence
• Ensure that your contact center systems are operating as designed and intended
• Detect, respond to, and remedy service interruptions and measure their impacts on revenue

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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

Empirix | 4/1/2021 11:42:45 AM

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:
• Detailed guidelines for developing your contact center testing plan
• Step-by-step instructions for building an effective test case for management
• Advice for developing a long-term strategy for ongoing change management and active/passive monitoring of your voice network and applications

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Workplace transformation for the dynamic workforce

SCB Global | 2/23/2021 4:04:47 PM

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginning preparations for a hybrid model; in-office and work from anywhere will be the two poles of a broad spectrum of workforce options. The challenge will be ensuring both remote and on-prem operations can function in complete synergy.

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The Wireless Internet of Things (IoT) Is Destined to Make Factories Smarter

Rohde & Schwarz | 2/12/2021 10:22:56 AM

High costs, the use of old technologies, broken supply chains, a lack of production visibility, incongruency on what to measure and a lack of IT/OT integration are just a few factors keeping factories from running at full capacity.

To overcome these inefficiencies, companies are looking for new technologies and new processes to improve performance. Enter the Industrial Internet of Things (IIoT).

Industry 4.0 takes advantage of IoT to deliver predictive and prescriptive maintenance programs, self-healing production lines with near zero downtime, remote control processes, autonomous robotics, and augmented reality systems. These capabilities require better connectivity throughout the factory floor.

As result, wireless connectivity is becoming even more business and mission critical, leading to more stringent requirements regarding reliability, latency, and security. Not all wireless technologies today meet the increasing demands of smart manufacturing, leaving an opportunity for 5G to fill the void.

This whitepaper by James Brehm & Associates discusses the challenges plant operators face on their production floor and how wireless technologies can make today’s factories more efficient. Furthermore, it talks about the importance of Radio Frequency (RF) testing on the factory floor.

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Effective Remote Privileged Access for MSPs

ION Networks | 1/26/2021 8:47:12 AM

The massive rise in remote working fuelled by the COVID-19 pandemic has lead to an increased number of endpoints for MSPs to manage, while at the same time Cyber attacks on MSPs are escalating, so the need for secure privileged access has never been greater. This paper explores how secure endpoint management can be made simpler, while at the same time allowing MSPs to differentiate themselves in the sales process and generate additional revenue.

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A New Approach to Zero Trust Privileged User Access

ION Networks | 1/26/2021 8:42:03 AM

Our hyper-connected world is making traditional security perimeters increasingly vulnerable. The growth of cloud, mobile and virtualization are blurring security boundaries, IT departments are increasingly working remotely, and independent contractors, managed service providers, and freelancers all require privileged user access, leading to the perfect cyber security storm. This is creating huge opportunities for threat actors and cyber security threats to companies have never been greater.

This paper discusses:
• The risks presented by privileged user access, especially for MSPs
• What you should look for in a remote tool to access and manage your customers’ networks
• How to solve your remote privileged access needs, including how to use just one tool with all your customers

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