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Govolution, Ytel Partner on Cloud-Based Contact Center Payments

By Paula Bernier
June 09, 2016

Ytel, a platinum sponsor of the All About the API event, has enlisted Govolution to outfit it with new payment capabilities.

The new relationship involves Govolution provider its Velocity Call Center Payments platform to Ytel, which will leverage it for its Cloud Contact Center solution. That will enable Ytel customers to accept payments via interactions with agents, through the IVR, and through a self-service web interface.

“With this new integration, agents will have access to the details for all past payments and can provide customer service support relative to payments made through any channel supported by the Velocity Call Center Payment System, including face-to-face, web, mobile, and previous payments made through the call center,” Hanna Smolan, who manages Ytel’s inbound and product marketing strategy, wrote in a recent blog.

Features include bill lockup and payment, credit card and ACH processing, customer profile creation and management, real-time and scheduled payments, stored payment methods, and transaction search functionality. Among the benefits of this solution are that is allows for bulk enrollment of existing customer data; is a fully hosted solution; has integrated online reporting; is PCI, NACHA, and HIPAA compliant; can be deployed quickly; and is scalable.

Govolution, a First American Payment Systems subsidiary, is an e-payment solution provider. Bringing together all the pieces of omnichannel contact centers is not always easy, particularly when payment platforms are involved, so Govolution helps bring everything together with its Velocity Payment System, as Gregory Gentile, the company’s president, explained in this video interview at ITEXPO. Customers can leverage the company’s platform when they call an agent, an IVR, or reach out via the internet to make a payment, check the balance of their bills, or place orders.

Ytel is a software-as-a-service solutions provider whose offerings include Cloud Contact Center, message360, and sipPro. The company supports more than 1 billion interactions a month. As noted above, Ytel is also a platinum sponsor of the All About the API event, the only event focused on the language of the interconnected ecosystem of apps, platforms, services, and solution. All About the API will take place July 18 through 21 at Caesars Palace in Las Vegas.

Edited by Stefania Viscusi

Executive Editor, TMC

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